CANCELLATION POLICY
To ensure optimal service and availability for all our clients, we kindly request that you provide us with a minimum of 48 hours notice for any appointment cancellations. If a cancellation is made with less than 48 hours notice, a cancellation fee of 50% of the scheduled service price will be charged to your account. Clients are allowed 3 reschedules of their appointment. After 3 reschedules you will be banned from booking and will need to contact your stylist for further information. Same day rescheduling fee is $15 We appreciate your understanding and cooperation in allowing us to efficiently manage our schedule and accommodate every client. REFUND POLICY: THE EMPLOYEES DELIGHT THEMSELVES ON PROVIDING YOU WITH EXCEPTIONAL SERVICE AND EXCELLENT CUSTOMER CARE. We do not issue refunds on Salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify the salon within 24 hours of your service. If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected. At that time, we will make every effort to make any adjustments to your satisfaction by rescheduling you with the stylist who performed the initial service, adjustments are made available to you at no cost but only with in the 24 hours of the initial service.
TEAM
Racquel Wilson
At the age of 14, Racquel has loved the art and beauty of hair. Influenced by her great cousin who was a stylist,hair became not only a hobby but a passion. After graduating high school in 2011, Racquel set her sails on going to cosmetology school. She graduated from San Jacinto College-SOUTH in May of 2012 Racquel moved and started her career in Killeen, Tx. Racquel now is a master stylist and has been a stylist of 12 years, specializing in natural and healthy hair of all types and textures.
Niki Strong
No stranger to the hair industry, Niki’s desire to do hair started with her Aunts she grew up around that were in the hair industry. That passion lead Niki to Central Texas Beauty College where she graduated top of her class in 2009. From there Niki decided to work at JCPenney in Temple. After 3 years at this company she then moved to Waco and continue her passion. Between having kids building a family and career , Niki put her career on hold to be a stay at home
Kayy Higgins
Kayy is a Licensed Cosmetologist with 8 years of experience in the beauty industry. Her specialty is in healthy hair maintenance and natural hair styling. As a part-time hairstylist at the Glow Up Hair Salon, Kayy openly welcomes new and potential clients in trusting her process.